FAQ

What is Muvzilla?

Muvzilla connects you to a van, or truck and a mover, or two, to move your belongings from one location to another. We are an on-demand service, so you are able to book an immediate service, or book one weeks in advance.

What is included in the service?

Our movers pick-up your belongings at your residence, or a store, protect them with blankets and/or shrinkwrap, load them into a van, or truck and haul them from one location to another. Then the movers will unload the items and deliver them to the destination location.

Where can I purchase a Muvzilla-Service?

Currently we serve the Greater Zürich Area. Our national and international expansion is well underway, so please, stay tuned.

How do I calculate the cost of a service?

The cost of a service are calculated as follows:
Base Fee + No. of kilometers driven from pick-up location to delivery location +
labor time per minute at pick-up location and delivery location (15 min. are
included at each location)

How do I qualify for the use of Muvzilla?

To use Muvzilla you need to be at least 18 years of age and own a valid credit card.

How will I recognize the Muvzilla-Movers once they arrive?

For the security and convenience of Muvzilla customers, once a job is assigned to a mover, the customer receives a driver profile. That profile includes the driver’s name, headshot, photo of their vehicle, and license plate number. Customers also have the option to either call or text with their mover once a mover has been assigned.

How many items can I include in a service?

Muvzilla moves any number of items that you list in the inventory section of your service order.

What are Muvzilla´s operating hours?

Our operating hours are Monday through Friday from 08.00 AM to 06.00 PM.

What kind of equipment will the movers bring along?

Our movers will be equipped with blankets, shrink wrap and a dolly. The movers will also have a set of basic tools, as screwdrivers and cutters.

When will the movers arrive at destination?

After the movers picked-up your belongings you will be able to see the estimated time of arrival in the app.

Do I need to be present at destination?

Not necessarily. You, or any person, indicated by you on the app, need to be present at destination to acknowledge the receipt of the shipment.

Can I ride with the movers?

No, it is not possible to ride with the movers.

Can multiple stops be applied within my order?

No, our service operates from A to B only.

What kind of equipment will the movers bring along?

Our movers will be equipped with blankets, shrink wrap and a dolly. The movers will also have a set of basic tools, as screwdrivers and cutters.

When do I pay for my service?

Paying is easy through your credit card.

Is there a cost, if I cancel my order?

There is no cost, if you cancel at least 24 hours before your scheduled service. If cancelled less than 24 hours before your scheduled service a cost of 20% of the service fee will occur. Please, consult our pricing sections for further information.

Will the movers dismantle and reassemble my furniture?

Our movers will have the basic tools needed to do most assembly work. If your items need special tools, please have them at hand. Keep in mind that you pay per minute of labor, so assembling any items will affect your final price.

How can I communicate with Muvzilla?

Once your movers are assigned to your service, you have the ability to text or call your movers directly about any details, or logistics through our mobile app.

What do I do in the event of damaged, or stolen items?

Any item that is lost, damaged, or stolen should be immediately reported to customer support to begin the claim process. Customer support can be reached through email at support@muvzilla.com. Stolen items should be reported to the police.

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